Went in and quick service to
Not enough staff when customers need so much personal service to try watches/jewellery on.
Ordered a ring, didnt have it in the size needed so offered to resize it. Was advised we would get a notification when it was ready, three weeks later of chasing and was finally told it was ready (no notification), ring was resized and engraving cut off (asked if this would happen before engraving, was advised it would remain), sent back again to be told it would take weeks to fix. 2 months later and still no ring we got a refund. None of the processes they had implemented seem to work. No text to say it was ready, no communication whatsoever
Very nice staff. Wanted an extra large bracelet and they very kindly let me have one in place of the normal bracelet at no extra charge
Good selection of jewellery, even had some things that were out of stock online. However was approached by three of the members of staff about a special necklace offer for Valentine's day...... after telling the first person we weren't interested didn't expect to be asked further times. Wasn't that busy that they wouldn't have known we'd been asked. But otherwise the assistant that helped us was knowledgeable and friendly.
H. Samuel, Worthing is a UK Jewelry Store based in Worthing, South East England. H. Samuel, Worthing is located at 15-19 Montague St, Worthing BN11 3AX, UK.
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